Return the item for a refund, you need to pay the return shipping fee and send the original package back us.
Returns & Exchanges Policy
Eligibility Window: To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order delivered date.
Items received should be unused, undamaged and in original package.
How to Make Your Return or Exchange:
If you're not satisfied with the products received, please contact our customer service first and submit ticket for further help.
- If1 you want to exchange, it's easy! Just inform us of the item SKU and size which you want to exchange for. If you return for Refund, Our Account Department will arrange the refund for you after receiving the returned items.
- Pack it up. Place your item(s) (in unworn condition) and invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out).
- Send it off. Affix your printed shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.
Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at our Fulfillment Center.
We'll email you once we process your return or exchange.
Please note: If you choose to pay for your own shipping, we strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label.